Why Sri Lanka?
Sri Lanka has become a focus offshore location during recent years. The availability of reliable infrastructure, global connectivity, a large pool of qualified and experienced Finance and Accounting resources, widespread use of English and Business friendly policies have enabled Sri Lanka to become one of the preferred locations for BPO
Sri Lanka has the highest literacy rate in South Asia and the largest number of CIMA (Chartered Institute of Management Accountants) qualified accountants outside the UK. The number of F&A graduates is estimated at 9,000 per year.
The respected Investment, Advisory and Management Firm for IT, Business and Knowledge Services Globalization Tholons, referred to Colombo, Sri Lanka as a city of excellence for Finance and Accounting in their white paper “trends in services globalization for 2007”. Tholons also rated Colombo as the fifth most attractive destination globally for F&A globally.
What are the global companies which have invested in Sri Lanka?
Sri Lanka serves as the back office for reputed international businesses in banking, insurance, finance and accounting such as Western Provident Association (WPA), HSBC, Aviva, Norwich Union, WNS and Innodata Isogen Inc.
Global IT companies, such as IFS, MIT and Virtusa, run development centres in Sri Lanka for the Banking, Financial Services,, Insurance, Telecom, Aviation and Retail industries. Large global Corporations such as IBM, Microsoft, BAT, Oracle, SAP, Unilever, Nestle, Proctor & Gamble, GlaxoSmithKline, Maersk, Evergreen, APL, DHL and TNT have invested and are operating in Sri Lanka.
Sri Lanka has been a high quality manufacturing location for more than 20 years supplying organizations and brands such as Marks & Spencer, Victoria’s Secret, Nike, Speedo, Sears, Macy’s GAP and Abercrombie & Fitch.
If I outsource to InfoMate will the confidentiality of my information be assured? InfoMate adheres to the stringent recruitment standards of the John Keells Group. A posting in a John Keells Company is a much coveted position and this ensures an abundant supply of the best talent. Recruits must have solid references and are interviewed by a panel consisting of Supervisor, HR Manager and Head of Operations.
The majority of the InfoMate team was recruited from within the John Keells Group. Several of our Senior Process Associates and Supervisors have tenures in excess of 10 years in the John Keells Group and hence they are extremely trustworthy, loyal and committed resources and we have a high degree of confidence in every one of them.
The InfoMate team has experience in handling work of an extremely sensitive nature for our existing clientele including Dividends and Payroll and hence is well experienced in maintaining confidentiality and handling work with a high degree of care.
We constantly stress the importance of confidentiality, values and integrity in staff interactions. Our induction programme has an entire segment on values. Hence the importance of values and ethics has been firmly ingrained in our culture and in every employee.
InfoMate employs strict BPO security standards when handling sensitive work. This would include the following measures:
- Access Control
- Segregated Areas for work of a particularly sensitive nature
- Limited access to Email and Internet
InfoMate is in the process of implementing ISO 27001, "Information security management". The services of the consulting firm CyberQ of India have been secured to prepare InfoMate for the stringent ISO standards
Why Outsource?
“Do what you can do the best and outsource the rest” - Tom Peters
Outsourcing facilitates
- Focus on Core-business
- Increased Process efficiencies
- Provides a flexible model to scale up and scale down based on business requirements.
- Converts Fixed cost to a Variable cost structure
- Standardisation of processes, Accounting Discipline and Better Controls
- Opportunity to re-engineer processes and introduce best practices
Some tangible and measurable results that our clients have experienced include:
- Increase in productivity by 40%
- Cost reduction and savings upward of 50%
- Faster month end closure
- Greater standardisation and improved Management Information for informed decision making
- Improved service quality (accuracy and timeliness)
- Enhanced customer and vendor resolution
- Decrease in exception processing
