The benefits of an on-shore / off-shore strategy are immense and a practice adopted by the world’s leading companies. Over 70% of the Fortune 500 companies see global outsourcing as an important part of their strategy. The compelling business benefits include:
- Access world class talent
- Reduced time on transactional activities and increased time on analytical activities
- A strategy for growth, without commensurate growth in back office staffing. A variable cost model that helps your business grow, whilst keeping support services lean
- Wage arbitrage facilitates a lower cost per transaction
- Multi country strategy reduces risk whilst segregation of duties enhances governance and controls
- An effective strategy for Business continuity, absenteeism and attrition of key resources
- Detailed process documentation (flow charts, detailed SOPs, exception handling)
- Visibility of processes and continuous improvement
- A catalyst for driving process reengineering, standardized processes and automation
- Client-service provider relationship with measurable SLA’s
- Measurement of every aspect of the process (Turnaround Times, accuracy scores, volumes, productivity, Average handling times, query percentages)
- Access to the specialized knowledge and expertise of the outsourced service provider in ERP best practices, Six Sigma, lean and ISO 27001 certified information security processes.
- Access to specialized tools such as document management systems and RPA
