Sri Lankan Women and the BPO industry

Sri Lanka has been emerging as a leading destination for Business Process Outsourcing (BPO) in recent years. The country has a large pool of talented and highly skilled professionals, especially women, who have been instrumental in contributing to the growth and success of the BPO industry. Sri Lankan women have proven to be strong, effective, and efficient in this field, and their contribution to the growth of the industry is worth highlighting.

The BPO industry in Sri Lanka has been growing steadily over the past few years, with many international companies setting up their operations in the country. This growth has been possible largely due to the talent and skills of the Sri Lankan workforce, which includes a large number of women. Sri Lankan women have proven to be adept at handling various aspects of BPO operations, including customer service, technical support, data entry, and other administrative tasks.

One of the reasons why Sri Lankan women have been so successful in the BPO industry is their education and training. Sri Lanka has a strong education system, and women are encouraged to pursue higher education and professional careers. This has led to a highly skilled workforce, with many women holding degrees in fields such as IT, business, and finance. This education and training have equipped Sri Lankan women with the necessary skills to handle complex BPO tasks with ease and efficiency.

Another factor that makes Sri Lankan women successful in the BPO industry is their language skills. Sri Lanka is a multilingual country, with many women being fluent in English as well as other languages. This makes them ideal for handling customer service and other communication-related tasks in the BPO industry, where communication skills are of utmost importance.

It is worth noting that the Sri Lanka Association of Software and Services Companies (SLASSCOM) had a significant milestone in 2021 when Sandra De Soyza was elected as the first female chair to lead the industry. This appointment is a testament to the growing recognition of the contribution of women in the BPO and software industries in Sri Lanka. Under her leadership, SLASSCOM has been able to create more opportunities for women in the industry, promote gender diversity and inclusion, and further empower women to succeed in their careers. This appointment is not only a step forward for gender equality but also serves as an inspiration for more women to pursue leadership roles in the industry

Sri Lankan women have proven to be efficient and productive in the BPO industry. They are able to complete tasks quickly and accurately, ensuring that deadlines are met and quality standards are maintained. This efficiency and productivity have contributed significantly to the success of the BPO industry in Sri Lanka, making it a preferred destination for many international companies.

Infomate, one of the leading BPO companies in Sri Lanka, has been at the forefront of facilitating women to work in a safe and friendly work environment with gender equality. With a workforce that comprises over 60% women, Infomate has been recognized for its efforts in promoting gender diversity and inclusion within the BPO industry. According to PWC’s State of the Industry Report, Infomate leads the industry average of 48% for female representation in the BPM sector in Sri Lanka. This achievement is a testament to Infomate’s commitment to providing equal opportunities for women in the workplace and promoting a culture of gender diversity and inclusion. The company’s policies and practices promote gender equality and inclusion, making it an attractive workplace for women who seek to build a successful career in the BPO industry. Infomate’s commitment to creating a safe and empowering work environment for women has contributed to its success as a leading BPO company in Sri Lanka, and serves as a model for other companies in the industry to follow.

In conclusion, Sri Lankan women have played a crucial role in the growth and success of the BPO industry in Sri Lanka. Their education, personal qualities, language skills, and efficiency have made them ideal for handling the complex and demanding tasks of the industry. Sri Lankan women are a shining example of the talent and potential of women in the workforce, and their contribution to the BPO industry in Sri Lanka is worth celebrating.

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