“World-class methodologies used by Infomate.”
Infomate is a leading Sri Lankan business process outsourcing (BPO) and business process management (BPM) company that provides financial and back-office services to clients worldwide. One of the key reasons for their success is their commitment to using world-class methodologies in all aspects of their operations. In this blog, we will take a closer look at the quality, transition management, risk management, benchmarking, and documentation methodologies used by Infomate.
Quality: Infomate’s focus on quality is unparalleled in the industry. They have implemented a comprehensive quality management system that covers all aspects of their operations, from client interaction to process delivery. The company has set high standards for quality and continuously monitors and measures performance to ensure that they are met. This commitment to quality is reflected in the high level of customer satisfaction that Infomate consistently achieves.
Transition Management: Infomate’s transition management methodology is designed to ensure a seamless and successful transition from the client’s current processes to the processes managed by Infomate. The company has a well-established framework for transition management that includes detailed planning, execution, and monitoring. This framework helps to minimize disruption and ensures that the transition is completed on time and within budget.
Risk Management: Infomate recognizes the importance of managing risk in their operations. The company has implemented a robust risk management framework that identifies, assesses, and mitigates risks in all aspects of their operations. This framework helps to ensure that Infomate can provide their clients with a secure and reliable service.
Benchmarking: Infomate regularly benchmarks their performance against the best in the industry. This helps the company to identify areas for improvement and to continuously raise the bar in terms of quality and efficiency. The company’s benchmarking process is comprehensive and covers all aspects of their operations.
Documentation: Infomate has a well-established documentation methodology that ensures that all processes are clearly documented and easily accessible. This documentation is critical in ensuring that the company can provide a consistent and high-quality service to their clients. The company also regularly reviews and updates their documentation to ensure that it remains accurate and up-to-date.
In conclusion, Infomate’s commitment to using world-class methodologies in all aspects of their operations has been a key factor in their success. Their focus on quality, transition management, risk management, benchmarking, and documentation helps the company to provide their clients with a secure and reliable service.
