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Our main goal is to streamline painful processes in your organisation.

Service delivery models that evolve and adapt can revolutionise the way you work. Not only do we cut costs, but a dedicated team that specialises in what we do, creates greater efficiency, giving your organisation the freedom to focus on your core operations.

The 2019 Global Shared Services Survey revealed that 80% of companies were able to recover their initial investment within three years of switching to shared services implementation.

Consolidating facilities and people into a single organisation can reduce net headcount, enable greater economies of scale while reducing duplication of effort. After the initial implementation, a stronger focus on process improvement leads to an increase in productivity in the company.

As a company working with data, we pay special attention to information security.

ISO 270001 Certified

EU data protection act and GDRP compliant

26 process relating to information security

Employees receive information security related training and quarterly business continuity drills

A security forum that meets monthly and updates and enforces on security processes

Monthly internal security audits

Our Services

FINANCE & ACCOUNTING

One of our key selling points is our focus on the flexibility to accommodate your requirements. Most large BPO companies have rigid one-size-fits-all solutions that get the job done but aren’t customisable to the level that shows transformative change. We offer a level of total flexibility that allows us to cater to your requirement rather than a standard solution. In addition, we invest in research that lets us benchmark ourselves against world-class companies which in turn reflects on our clients business.

We also continuously work on improving our SLAs and handling time throughout our partnership with you, thereby showing progress since day one. Our reporting tools are some of the best in the industry such as Power BI which allows us to analyse and present data in the most efficient way. Our focus on detailed migration processes allow us to implement improvements at the project level so that errors are reduced in the live level.

From cost-effective and scalable infrastructure to process improvements powered by intelligent software and passionate people, our finance and accounting services fuels your company’s growth.

  •    Bookkeeping
  •    Procure to Pay
  •    Order to Cash
  •    Bank Reconciliations
  •    General Ledger Maintenance
  •    Fixed asset accounting
  •    Management Reporting
  •    Analytics
  •    Bookkeeping
  •    Procure to Pay
  •    Order to Cash
  •    Bank Reconciliations
  •    General Ledger Maintenance
  •    Fixed asset accounting
  •    Management Reporting
  •    Analytics

BACK OFFICE SERVICES

Companies used to overlook back office inefficiencies but these tasks become overwhelming as the company scales and often derail managers from spending too much time on the wrong tasks. Our experienced team can help you efficiently navigate back office functions with a skilled and dedicated team. We don’t limit seating with a minimum to accommodate your business and even offer the option of having your branding within the spaces that your extended team works. Our attention to ongoing process improvements allows us to optimise and streamline processes while our dedicated customer relationship manager communicates, overlooks and is responsible for your extended team with us.

When you outsource your administrative tasks to us, you gain quality talent as well as give full attention to your core business and strategy.

  •    Data Entry
  •    Shipping documentation
  •    Checks on time sheets
  •    Internet research
  •    Email inquiry handling
  •    Microsoft dynamics configuration
  •    Outsourced Personal Assistant
  •    Data Entry
  •    Shipping documentation
  •    Checks on time sheets
  •    Internet research
  •    Email inquiry handling
  •    Microsoft dynamics configuration
  •    Outsourced Personal Assistant

HRO & PAYROLL SERVICES

As with all outsourcing services, the main benefits of having HR and payroll services outsourced to us is reduced cost, productivity and technology.

Our HR outsourcing services include setting up, maintaining and updating employee files according to labour legislation, along with internal HR regulations. We also carry out everything from advertising for vacancies, to scheduling interviews to aptitude tests and documentation while maintaining and updating employee records. We ensure sure that your company stays compliant with labour legislation and requirements, whether you hire new employees, promote them to new positions or when they leave your business. Needless to say, we prepare and file required statutory HR reports with social security and labour authorities.

BUSINESS EXCELLENCE

Our purpose is to develop and strengthen the management systems and processes of your organisation and improve performance and the value of operations. It is not only limited to having a quality system in place but about constant improvements, analysis and implementation towards progress. Regardless of the size of your operations, we take special interest in the migration and transition process in the way we capture all processes and document it while making processes more efficient and effective through design and testing.

We constantly focus on improving existing processes by managing KEIs, diagnosing root causes eliminating wasteful effort and reducing costs and cycle time.

  •    Process excellence
  •    Process mapping
  •    Creation of SOPs
  •    Process excellence
  •    Process mapping
  •    Creation of SOPs

SALES SUPPORT

We support new product and service rollouts and provide expertise through data analytics to help you tap into new markets and generate leads in specific vertical or geographic markets.

When you outsource your administrative tasks to us, you gain quality talent as well as give full attention to your core business and strategy.

  •    Lead Generation
  •    Inquiry handling
  •    Sales admin support
  •    CRM maintenance
  •    Help desk management
  •    Lead Generation
  •    Inquiry handling
  •    Sales admin support
  •    CRM maintenance
  •    Help desk management

SAP SERVICES

Infomate has over 16 years of experience using the SAP platform for a range of accounting services and has even been featured on a case study by them. We can help you extract the best return on your SAP investment through our in-depth knowledge of SAP best practices, automation and SAP compatible tools.

We’ve worked with 3 of the biggest companies in Sri Lanka, including two renowned multinationals on the SAP best platform and helped them significantly improve their use of SAP platform. Achievements include standardised master data, faster closure times, improved reporting, reduction in processing times through automation and integration, improved accuracy.

Some of the highlights of our SAP based services include

  •    SAP best practices in FICO, MM, Fixed assets, SD modules
  •    Detailed knowledge of SAP based standards in each function of best in class transactions per day
  •    Automation opportunities in Bank Recs, posting, pay runs
  •    SAP compatible tools including workflow system and supplier portal
  •    Close links with award winning SAP gold certified implementation partner (JKIT) within the John Keells Group
  •  Extensive SAP training material and SOPs on SAP FICO, MM, HRIS, fixed assets modules
  •  3 Million transactions per annum on SAP
  •  Knowledge of SAP international benchmarks for transaction processing
  •  Incorporate of RPA technology and OCR
  •    SAP best practices in FICO, MM, Fixed assets, SD modules
  •    Detailed knowledge of SAP based standards in each function of best in class transactions per day
  •    Automation opportunities in Bank Recs, posting, pay runs
  •    SAP compatible tools including workflow system and supplier portal
  •    Close links with award winning SAP gold certified implementation partner (JKIT) within the John Keells Group
  •  Extensive SAP training material and SOPs on SAP FICO, MM, HRIS, fixed assets modules
  •  3 Million transactions per annum on SAP
  •  Knowledge of SAP international benchmarks for transaction processing
  •  Incorporate of RPA technology and OCR

While SAP is a world-class ERP, many companies are not aware of how to use it to gain maximum benefits or use it at a fraction of its optimal features. We’re here to help you maximise your ROI on your SAP investment.

Our Process

We start by understanding your organisation inside out. We analyse, recommend and apply our domain expertise to fuel growth in your enterprise.

We collect information about existing processes, analyse pros and cons in each step, and identify areas of improvements and efficiency through a SOP document which maps all processes. We then carry out a pilot run and commence work taking into consideration the complexity of the process. We benchmark to meet industry turnaround time: if there is a delay, we try to assess why and where the lag is. This initial effort usually lasts from one to three months and can extend upto six months in some cases to fine tune and arrive at the most efficient process.

We’re flexible with our SOP documents which can be reviewed as many times a month throughout the service period. The main aim of it is to highlight performance, target areas of improvement and solve them.

Our Products

In addition to the service we provide, we built two software products for our clients to navigate shared services more efficiently.

BPO MATE is a QU management software that helps QU managers assign jobs to others. It typically costs US$7 and US$50 to pay a single invoice manually but by processing it automatically, we can reduce that by 50%-80%. Our software facilitates the AP process which makes accounting much more efficient by saving time and reducing the number of errors. The software also supports reporting and tracks performance of each employee which helps us make constant improvements throughout the process.

“Previously, in the event of a complaint on a delayed supplier payment, I had to call up to 5 people to find out the status of an invoice, where it was held up, what the problem was. With BPOMate, I have immediate visibility of the status of invoices” – CFO of a leading garment manufacturer after trialing BPOMate.

Supplier MATE is a software specialising for travel industries where suppliers can upload their invoices and view the status of their invoice. It is a supplier portal which integrates with SAP used by small boutique hotels to big hotels.

Our Products

In addition to the service we provide, we built two software products for our clients to navigate shared services more efficiently.

BPO MATE is a QU management software that helps QU managers assign jobs to others. It typically costs US$7 and US$50 to pay a single invoice manually but by processing it automatically, we can reduce that by 50%-80%. Our software facilitates the AP process which makes accounting much more efficient by saving time and reducing the number of errors. The software also supports reporting and tracks performance of each employee which helps us make constant improvements throughout the process.

“Previously, in the event of a complaint on a delayed supplier payment, I had to call up to 5 people to find out the status of an invoice, where it was held up, what the problem was. With BPOMate, I have immediate visibility of the status of invoices” – CFO of a leading garment manufacturer after trialing BPOMate.

Supplier MATE is a software specialising for travel industries where suppliers can upload their invoices and view the status of their invoice. It is a supplier portal which integrates with SAP used by small boutique hotels to big hotels.